CANCELLATIONS, RETURNS AND DAMAGES

We understand that circumstances may arise where you need to cancel an order, return products, or report damages. Below, you’ll find clear guidance to help resolve these situations quickly and effectively.

CANCELLATIONS

We strive to process orders promptly to ensure swift delivery. If your order has not yet been dispatched, you can cancel it by contacting us immediately at 0161 975 5360. We will cancel your order and provide a full refund.

Please note that once an order has been dispatched, we are unable to cancel it or offer a refund. We encourage you to reach out as soon as possible to discuss options for orders in progress.

RETURNS

Your satisfaction with our products is our priority. If your order does not meet your expectations, you have the right to return the items.

  • Returns must be initiated at your expense.
  • Alternatively, we can arrange a collection for a fee.

For more information on how to proceed with a return, please contact us at 0161 975 5360.

Returns Address:
Direct Packaging Solutions LTD
Grove Works
Battersea Road
Heaton Mersey Industrial Estate
Stockport, SK4 3EA

DAMAGES

If your order arrives damaged, you have the right to refuse the delivery, either in full or in part.

Please notify us immediately by calling 0161 975 5360 or emailing customerservices@dpack.co.uk. Once we receive your report, we will expedite a replacement to minimise disruption to your business.

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  • “Great quality products at a good price and local to me”

    Tim Driver

  • “Excellent customer service and great products”

    Debbie Pattinson

  • “Very friendly rep and items delivered quickly and efficiently Just what we were looking for. Good quality and our customers were happy”

    Sharalyn Davies

  • “Overall its great. From placing orders that are usually with us next day to our account manager going the extra mile. Our custom seems very important to you and we've built up a very strong relationship over the last 10+ years.”

    Will Ring

  • “Always first class service, never had any issuesquality of stretch wrap is very good for the costjust keep up the great service!”

    Steven Bailey

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OWNERSHIP & TERMS

For account holders, all goods remain the property of Direct Packaging Solutions until full payment is received. All sales are subject to our terms and conditions, available upon request.

We recommend inspecting your goods upon delivery. Any quality issues or discrepancies must be reported within 28 days of delivery. Unfortunately, claims made after this period cannot be accepted.